ServiceNow Administrator

Posted time October 23, 2026 Location Sydney Job type Full-time

Key responsibilities:

  • Day-to-day administration, configuration and maintenance of the ServiceNow platform
  • Manage users, groups, roles, ACLs and access controls
  • Configure forms, lists, UI policies, business rules, client scripts and workflows/Flow Designer
  • Support ITSM modules: Incident, Problem, Change, Request and Knowledge
  • Build and maintain catalog items, notifications, reports and dashboards
  • Support platform upgrades, patching, testing and update set migrations
  • Troubleshoot issues and work with stakeholders on enhancements

Skills required:

  • Hands-on ServiceNow administration experience
  • Strong ITSM knowledge (ITIL v3/v4)
  • Basic JavaScript / Glide scripting
  • ServiceNow CSA certification highly regarded