Skills/Experience:
- Windows & macOS end‑user support
- Device provisioning, rebuild, and recovery
- EUC hardware troubleshooting
- Enterprise application support
- Asset & configuration compliance
- ITSM tools (e.g., ServiceNow walk‑up module)
- Endpoint management tools (Intune, JAMF, Nexthink, etc.)
- Remote and onsite support tooling
