Skills/Experience: Requirements gathering, process mapping, gap analysis, BRD/FRD creation Dynamics 365 CE (Sales, Customer Service, Marketing) Dynamics 365 Finance & Operations Power Platform (Power Apps, Power Automate, Power BI) Data modeling, integration (APIs, Azure, middleware) Basic understanding of plugins, workflows, configurations Agile / Scrum, backlog management, sprint planning UAT coordination, defect management, release support CIO/Business…