L1 & L2 Service Desk Analysts

Posted time July 21, 2026 Location Adelaide Job type Contract

Skills/Experience:

  • Log and categorize all incidents and requests with proper prioritization within SLA timelines.
  • Ensure L1 resolves all cases not handled by the Virtual Agent within scope and SLA.
  • Document procedures, incidents, root causes, and resolutions in a structured, accessible format
  • Provide advanced L2 support by resolving complex incidents across hardware, software, and applications
  • Collaborate with other technical teams for RCA
  • Drive proactive monitoring, problem management, and process improvements, while delivering training and KT