Skills/Experience:
- Requirements gathering, process mapping, gap analysis, BRD/FRD creation
- Dynamics 365 CE (Sales, Customer Service, Marketing)
- Dynamics 365 Finance & Operations
- Power Platform (Power Apps, Power Automate, Power BI)
- Data modeling, integration (APIs, Azure, middleware)
- Basic understanding of plugins, workflows, configurations
- Agile / Scrum, backlog management, sprint planning
- UAT coordination, defect management, release support
- CIO/Business alignment, workshop facilitation, executive reporting
